- Morning Stand-Up (7:44 AM): Our Ops Inbound stand-up starts promptly at 7:44 AM. If you arrive after it has begun, please wait downstairs to avoid disrupting the meeting.
- Getting to Your Workstations: After the stand-up, everyone should go straight to their workstations. The queue opens at 8:00 AM sharp, so you must be logged in and ready to take calls by 7:59 AM. No kitchen or toilet breaks during this time.
- Late Arrivals: If you're late, please wait downstairs for Lebo to address you and complete the late register before heading to your desk.
- Personal Time (Toilet Breaks Only): The allocated 10-minute personal time is strictly for toilet breaks. This means no stopping by friends, the kitchen, or anywhere else during this time.
- 8:00 AM – 9:00 AM Focus Time: During this hour, everyone should be at their desk taking calls unless you’ve been called into a meeting with extended leadership.
- One at a Time Off Queue: No two people should be off the queue for the same reason (e.g., two people on a personal break at once).
- Emergency Off-Queue Requests: If you have an urgent situation and need to step off the queue, please speak to Lebo first. If she’s not available, come directly to me.
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